Key components:
- Definition and execution of the change program
- ERP End User Training Solution including Training Needs Analysis, Training Content Development, Training Deployment and Post Live Support
- Powerful authoring tool for web-based training
- Multi-national support through translation and localisation services
- Central repository for enterprise training content
- E-Learning tools to facilitate distance learning
- Training given in subjects such as: HTML content, web deployment and online help support using a variety of modes including simulation and interaction
- Assessment Methodology
Sword’s methodology anticipates and comprehensively covers clients’ needs by providing:
- Capture and Categorisation of Changes
- Impact Assessment
- Action Planning
- Communication Planning
- Training Needs Analysis and Role Mapping
- Organisational Alignment
- Training Execution
- Knowledge Transfer