{"id":39144,"date":"2025-03-17T12:29:01","date_gmt":"2025-03-17T12:29:01","guid":{"rendered":"https:\/\/www.sword-group.com\/service-management\/"},"modified":"2025-04-08T22:14:35","modified_gmt":"2025-04-08T22:14:35","slug":"service-management","status":"publish","type":"page","link":"https:\/\/www.sword-group.com\/de\/service-management\/","title":{"rendered":"Service-Management"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row heading_color=&#8220;light&#8220; bg_type=&#8220;image&#8220; bg_image=&#8220;33299&#8243; bg_image_size=&#8220;responsive&#8220; bg_position=&#8220;center-top&#8220; bg_tablet_sm_position=&#8220;center-center&#8220; opacity_overlay=&#8220;60&#8243; padding_top_multiplier=&#8220;custom&#8220; padding_bottom_multiplier=&#8220;custom&#8220; columns_gap=&#8220;60&#8243; separator_bottom=&#8220;tilt-left-separator&#8220; font_color=&#8220;#000000&#8243; margin_bottom=&#8220;0&#8243; padding_top=&#8220;0&#8243; padding_bottom=&#8220;0&#8243;][vc_column width=&#8220;1\/2&#8243; css=&#8220;.vc_custom_1624267581567{margin-bottom: 0px !important;padding-right: 10% !important;}&#8220;]<div class=\"grve-empty-space grve-height-1x\" style=\"\"><\/div>[vc_column_text css=&#8220;&#8220; text_style=&#8220;leader-text&#8220; animation=&#8220;grve-fade-in-up&#8220; animation_delay=&#8220;400&#8243;]<\/p>\n<h1 style=\"text-align: left;\"><strong><span style=\"color: #ffc423; letter-spacing: -3px;\">&#8212;&#8211;<\/span><\/strong><\/h1>\n<h1 style=\"text-align: left;\"><span style=\"color: #ffffff;\"><b>Service-Management<\/b><\/span><\/h1>\n<h4 style=\"text-align: left;\"><span style=\"color: #ffffff;\">Digitalisieren, automatisieren und optimieren Sie Ihr Service-Management mit ServiceNow f\u00fcr eine bessere User Experience.<\/span><\/h4>\n<p style=\"text-align: left;\"><span style=\"color: #4f4f4f;\"><span style=\"color: #ffffff;\">Machen Sie mehr aus Ihrer IT: Mit unseren Service-Management- und ServiceNow-L\u00f6sungen verbessern Sie Ihre Abl\u00e4ufe, steigern die Servicequalit\u00e4t und sparen Kosten. <\/span><\/span><\/p>\n<p><span style=\"color: #ffffff;\">Unser Team ist in der Schweiz, in Kanada und Indien vertreten.<\/span>[\/vc_column_text]<div class=\"grve-empty-space\" style=\"height: 120px;\"><\/div>[\/vc_column][vc_column width=&#8220;1\/2&#8243;][\/vc_column][\/vc_row][vc_row padding_top_multiplier=&#8220;custom&#8220; padding_bottom_multiplier=&#8220;&#8220; columns_gap=&#8220;60&#8243; equal_column_height=&#8220;equal-column&#8220; margin_bottom=&#8220;75px&#8220; padding_top=&#8220;120&#8243;][vc_column css=&#8220;.vc_custom_1624026587586{padding-top: 12px !important;}&#8220;]<div class=\"grve-empty-space\" style=\"height: 30px;\"><\/div>[vc_row_inner css=&#8220;.vc_custom_1620377545475{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}&#8220;][vc_column_inner width=&#8220;1\/2&#8243; css=&#8220;.vc_custom_1629195297297{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-right: 0% !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8220;][vc_column_text css=&#8220;&#8220; animation=&#8220;grve-fade-in-up&#8220; animation_delay=&#8220;400&#8243;]<\/p>\n<h1 style=\"text-align: left;\"><strong><span style=\"color: #ffc423; letter-spacing: -3px;\">&#8212;&#8211;<\/span><\/strong><\/h1>\n<h2 style=\"text-align: left;\"><strong>Typische Herausforderungen im Service-Management<\/strong><\/h2>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Silos aufgrund spezialisierter Aufgaben verhindern die Nutzung von Synergien und Wertpotenzial<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Daten, Prozesse und Tools sind nicht miteinander verbunden, was Integration erschwert<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Fehlende Echtzeit-Sicht auf den gesamten Ablauf macht es schwer, Priorit\u00e4ten richtig zu setzen und fundierte Entscheidungen zu treffen<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Zu viel Zeit wird in die Bew\u00e4ltigung von Notf\u00e4llen und Problemen investiert, was die Verf\u00fcgbarkeit f\u00fcr Kunden reduziert<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8220;1\/2&#8243; css=&#8220;.vc_custom_1646397233436{padding-top: 70px !important;padding-bottom: 0px !important;}&#8220;]<div class=\"grve-element grve-image grve-animated-item grve-duration-normal grve-fade-in-up grve-align-center\" style=\"\" data-delay=\"200\">  <div class=\"grve-image-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"893\" height=\"692\" src=\"https:\/\/www.sword-group.com\/wp-content\/uploads\/2022\/03\/service-diagram.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.sword-group.com\/wp-content\/uploads\/2022\/03\/service-diagram.jpg 893w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2022\/03\/service-diagram-300x232.jpg 300w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2022\/03\/service-diagram-768x595.jpg 768w\" sizes=\"auto, (max-width: 893px) 100vw, 893px\" \/>   <\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row bg_type=&#8220;gradient&#8220; bg_gradient_color_1=&#8220;#eeeeee&#8220; bg_gradient_color_2=&#8220;rgba(255,255,255,0.9)&#8220; bg_gradient_direction=&#8220;180&#8243; padding_top_multiplier=&#8220;&#8220; padding_bottom_multiplier=&#8220;&#8220; separator_top=&#8220;tilt-left-separator&#8220;][vc_column]<div class=\"grve-empty-space\" style=\"height: 150px;\"><\/div>[\/vc_column][\/vc_row][vc_row padding_top_multiplier=&#8220;custom&#8220; padding_bottom_multiplier=&#8220;&#8220; columns_gap=&#8220;60&#8243; equal_column_height=&#8220;equal-column&#8220; margin_bottom=&#8220;75px&#8220;][vc_column css=&#8220;.vc_custom_1624026587586{padding-top: 12px !important;}&#8220;][vc_column_text css=&#8220;.vc_custom_1744150441601{padding-bottom: 30px !important;}&#8220; animation=&#8220;grve-fade-in-up&#8220; animation_delay=&#8220;400&#8243;]<\/p>\n<h1 style=\"text-align: left;\"><strong><span style=\"color: #ffc423; letter-spacing: -3px;\">&#8212;&#8211;<\/span><\/strong><\/h1>\n<h2 style=\"text-align: left;\"><strong>Know-how und Superkr\u00e4fte von Sword<\/strong><\/h2>\n<p>[\/vc_column_text][vc_row_inner css=&#8220;.vc_custom_1620377545475{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}&#8220;][vc_column_inner width=&#8220;1\/2&#8243; css=&#8220;.vc_custom_1646397920102{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-right: 0% !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8220;][vc_column_text animation=&#8220;grve-fade-in-up&#8220; animation_delay=&#8220;400&#8243;]<\/p>\n<p style=\"text-align: left;\"><strong>Know-how: <\/strong>erprobter Ansatz und standardisierte L\u00f6sungen<br \/>\n<strong>Superkraft: <\/strong>schnelle Umsetzung<\/p>\n<p><strong>Know-how: <\/strong>bew\u00e4hrte Methoden und Verfahren (ITIL, Cobit, Agile)<br \/>\n<strong>Superkraft: <\/strong>hohe Qualit\u00e4tsstandards und kontinuierliche Verbesserung[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8220;1\/2&#8243;][vc_column_text animation=&#8220;grve-fade-in-up&#8220; animation_delay=&#8220;400&#8243;]<strong>Know-how: <\/strong>lokale Expertise in der Schweiz sowie Offshore in Indien und Kanada<br \/>\n<strong>Superkraft: <\/strong>Kostenkontrolle ohne Qualit\u00e4tseinbussen<\/p>\n<p><strong>Know-how: <\/strong>ganzheitliche digitale Transformation mit ServiceNow<br \/>\n<strong>Superkraft: <\/strong>Flexibilit\u00e4t, Leistung, Aufgabenautomatisierung und ein besseres Nutzererlebnis[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row bg_type=&#8220;gradient&#8220; bg_gradient_color_1=&#8220;#eeeeee&#8220; bg_gradient_color_2=&#8220;rgba(255,255,255,0.9)&#8220; bg_gradient_direction=&#8220;180&#8243; padding_top_multiplier=&#8220;&#8220; padding_bottom_multiplier=&#8220;&#8220; separator_top=&#8220;tilt-left-separator&#8220;][vc_column]<div class=\"grve-empty-space\" style=\"height: 150px;\"><\/div>[\/vc_column][\/vc_row][vc_row padding_top_multiplier=&#8220;custom&#8220; padding_bottom_multiplier=&#8220;&#8220; columns_gap=&#8220;60&#8243; equal_column_height=&#8220;equal-column&#8220; margin_bottom=&#8220;75px&#8220;][vc_column css=&#8220;.vc_custom_1624026587586{padding-top: 12px !important;}&#8220;][vc_row_inner css=&#8220;.vc_custom_1620377545475{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}&#8220;][vc_column_inner width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;.vc_custom_1744150456999{padding-bottom: 0px !important;}&#8220; animation=&#8220;grve-fade-in-up&#8220; animation_delay=&#8220;400&#8243;]<\/p>\n<h1 style=\"text-align: left;\"><strong><span style=\"color: #ffc423; letter-spacing: -3px;\">&#8212;&#8211;<\/span><\/strong><\/h1>\n<h2 style=\"text-align: left;\"><strong>Unser Ansatz<\/strong><\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8220;.vc_custom_1646398189382{padding-top: 30px !important;}&#8220; animation=&#8220;grve-fade-in-up&#8220; animation_delay=&#8220;400&#8243;]<strong>So unterst\u00fctzt Sword die digitale Transformation im Service Management:<\/strong><\/p>\n<ol>\n<li>Analyse, Empfehlungen und Neugestaltung der Service-Management-Prozesse<\/li>\n<li>Optimierung und Digitalisierung mit der ServiceNow-Plattform<\/li>\n<li>Plattformmanagement mit ServiceNow, kontinuierliche Verbesserung und Erweiterung der Services<\/li>\n<\/ol>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8220;1\/2&#8243; css=&#8220;.vc_custom_1629197902379{padding-bottom: 0px !important;}&#8220;][vc_column_text css=&#8220;.vc_custom_1744150467562{padding-bottom: 0px !important;}&#8220; animation=&#8220;grve-fade-in-up&#8220; animation_delay=&#8220;400&#8243;]<\/p>\n<h1 style=\"text-align: left;\"><strong><span style=\"color: #ffc423; letter-spacing: -3px;\">&#8212;&#8211;<\/span><\/strong><\/h1>\n<h2 style=\"text-align: left;\"><strong>Unser Angebot<\/strong><\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8220;.vc_custom_1646394879720{padding-top: 30px !important;}&#8220; animation=&#8220;grve-fade-in-up&#8220; animation_delay=&#8220;400&#8243;]<strong>Service Management Consulting:<br \/>\n<\/strong>Wir bieten Fachwissen und Beratung bei der Gestaltung und Umsetzung von Service-Management-Prozessen.<\/p>\n<p><strong>ServiceNow-Lizenzen und Integration:<br \/>\n<\/strong>Wir implementieren ServiceNow, um Ihre Prozesse zu rationalisieren und unterst\u00fctzen Sie bei der Umstellung auf ein besseres Service-Management.<\/p>\n<p><strong>ServiceNow Managed Application:<br \/>\n<\/strong>Wir \u00fcbernehmen das Management und den Support Ihrer ServiceNow-Plattform.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row bg_type=&#8220;gradient&#8220; bg_gradient_color_1=&#8220;#eeeeee&#8220; bg_gradient_color_2=&#8220;rgba(255,255,255,0.9)&#8220; bg_gradient_direction=&#8220;180&#8243; padding_top_multiplier=&#8220;&#8220; padding_bottom_multiplier=&#8220;&#8220; separator_top=&#8220;tilt-left-separator&#8220;][vc_column]<div class=\"grve-empty-space\" style=\"height: 150px;\"><\/div>[\/vc_column][\/vc_row][vc_row padding_bottom_multiplier=&#8220;&#8220; columns_gap=&#8220;60&#8243; equal_column_height=&#8220;equal-column&#8220;][vc_column][vc_row_inner css=&#8220;.vc_custom_1620377545475{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}&#8220;][vc_column_inner width=&#8220;1\/2&#8243; css=&#8220;.vc_custom_1620743653441{padding-top: 0px !important;padding-right: 15% !important;padding-bottom: 0px !important;padding-left: 15% !important;}&#8220;]<div class=\"grve-element grve-image grve-align-center\" style=\"margin-bottom: 0px;\">  <div class=\"grve-image-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"542\" height=\"900\" src=\"https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/05\/friendly-2.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/05\/friendly-2.jpg 542w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/05\/friendly-2-181x300.jpg 181w\" sizes=\"auto, (max-width: 542px) 100vw, 542px\" \/>   <\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8220;1\/2&#8243; css=&#8220;.vc_custom_1629188581663{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-right: 0% !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8220;][vc_column_text css=&#8220;.vc_custom_1646398305902{padding-top: 10px !important;}&#8220; text_style=&#8220;leader-text&#8220; animation=&#8220;grve-fade-in-up&#8220; animation_delay=&#8220;400&#8243;]<\/p>\n<h1 style=\"text-align: left;\"><strong><span style=\"color: #ffc423; letter-spacing: -3px;\">&#8212;&#8211;<\/span><\/strong><\/h1>\n<h2><strong>Kontakt<\/strong><\/h2>\n<p>Entdecken Sie, wie Sword Ihr Unternehmen im Service-Management voranbringen kann. Kontaktieren Sie uns f\u00fcr weitere Informationen.[\/vc_column_text]<div class=\"grve-empty-space\" style=\"height: 35px;\"><\/div><div class=\"grve-element grve-align-left grve-animated-item grve-fade-in-up grve-duration-normal grve-fluid-button\" data-delay=\"200\"><a href=\"https:\/\/www.sword-group.com\/de\/kontakt\/\" class=\"grve-btn grve-btn-small grve-round grve-bg-primary-6 grve-bg-hover-grey\" style=\"max-width: 250px;\"><span>KONTAKT AUFNEHMEN<\/span><\/a><\/div><div class=\"grve-empty-space\" style=\"height: 35px;\"><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row heading_color=&#8220;light&#8220; bg_type=&#8220;image&#8220; bg_image=&#8220;33299&#8243; bg_image_size=&#8220;responsive&#8220; bg_position=&#8220;center-top&#8220; bg_tablet_sm_position=&#8220;center-center&#8220; opacity_overlay=&#8220;60&#8243; padding_top_multiplier=&#8220;custom&#8220; padding_bottom_multiplier=&#8220;custom&#8220; columns_gap=&#8220;60&#8243; separator_bottom=&#8220;tilt-left-separator&#8220; font_color=&#8220;#000000&#8243; margin_bottom=&#8220;0&#8243; padding_top=&#8220;0&#8243; padding_bottom=&#8220;0&#8243;][vc_column width=&#8220;1\/2&#8243; css=&#8220;.vc_custom_1624267581567{margin-bottom: 0px !important;padding-right: 10% !important;}&#8220;][vc_column_text css=&#8220;&#8220; text_style=&#8220;leader-text&#8220; animation=&#8220;grve-fade-in-up&#8220; animation_delay=&#8220;400&#8243;] &#8212;&#8211; Service-Management Digitalisieren, automatisieren und optimieren Sie Ihr Service-Management mit ServiceNow f\u00fcr eine bessere User Experience. Machen Sie mehr aus Ihrer IT: Mit unseren Service-Management- und ServiceNow-L\u00f6sungen verbessern Sie [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-39144","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.sword-group.com\/de\/wp-json\/wp\/v2\/pages\/39144","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sword-group.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sword-group.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sword-group.com\/de\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sword-group.com\/de\/wp-json\/wp\/v2\/comments?post=39144"}],"version-history":[{"count":0,"href":"https:\/\/www.sword-group.com\/de\/wp-json\/wp\/v2\/pages\/39144\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.sword-group.com\/de\/wp-json\/wp\/v2\/media?parent=39144"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}