A CENTRE OF COMPETENCIES WITH TRIED AND TESTED EXPERTISE FROM OVER 15 YEARS’ EXPERIENCE AND CAPITALISATION IN THE FIELD OF CCM, OFFERING A BROAD CATALOGUE OF SERVICES.

GIVEN THE EXTENSIVE TRANSFORMATION IN CONSUMER BEHAVIOUR AND B2C RELATIONS, WE PROVIDE INNOVATIVE COMMUNICATION TOOLS BETWEEN OUR CLIENTS AND THEIR CUSTOMERS FOR BOTH THE DIGITAL TRANSFORMATION AND MORE CONVENTIONAL MEDIA (PUBLISHING, PRINT).

Factors at stake

Improving communication channels and covering their diversity, the digital transition and new consumer expectations all require new systems for managing customer communication with multi-channel, interactive capacity in multiple media with more targeted and more customized messages.

Our know-how

Customer communication management (CCM)

  • Document migrationOverhaul the CCM basis
  • Integration with business applications, ERP, CRM
  • Interface for configuring a CCM basis
  • Postal optimisation
  • Implementation of interfaces to track document production

Communication customisation and targeting

  • Delegation of document design to businesses
  • Delegation of marketing and personalised sales campaigns to businesses
  • Multi-channel and multi-device release
  • Establishment of a streamlined and optimised document reference system

Customer Experience Management (CXM)

  • CXM platform implementation
  • Generation of E-documents
  • Digitalisation of the customer journey
  • Steering of marketing data (segmentation, targeting, data-driven)

Our Partners