Software to improve steering for the local authority for service to the user

TO FACE TRENDS IN USAGE AND ADMINISTERED PARTIES’ EXPECTATIONS, LOCAL AUTHORITIES HAVE GRADUALLY DEPLOYED DIGITAL SOLUTIONS THAT ARE OFTEN DIRECTED ACCORDING TO NEEDS AND PROCESSES OF SPECIFIC BUSINESSES. THESE INITIATIVES HAVE HELPED INCREASE THE NUMBER OF CHANNELS WITHOUT GUARANTEEING CONSISTENCY AND WITHOUT A GLOBAL VISION, IN ADDITION TO HISTORIC CHANNELS, ESPECIALLY AROUND CORRESPONDENCE.

BUDGET IMPERATIVES, REGULATORY CONSTRAINTS AND THE DESIRE TO PUT THE CITIZEN AT THE HEART OF PUBLIC SERVICE CONCERNS HAVE PROMPTED AUTHORITIES TO RETHINK THE USER RELATIONSHIP. GOVERNMENT MUST ADAPT ITS PROCESSES, ORGANISATION AND TOOLS TO FACE THESE CHALLENGES.

A dedicated platform

Sword Citizen is a modular solution for comprehensive coverage of the relation between users and their administrative services. It has been designed to meet civil service challenges with easy integration in their information systems. Sword Citizen is based as much as possible on the solutions already in place without questioning them.

A solution that adapts to your needs

Our Sword Citizen solution rounds out the systems already implemented by the administration with the missing components.

It ensures a global vision of processes and resources involved in the user relationship.

Sword Citizen can be deployed in stages to offer a pragmatic and effective response for administrations and their users.

The benefits of Sword Citizen

Our know-how

The Sword Citizen solution is based on the Microsoft Dynamics 365 platform, which can be run in Cloud mode or on-premises mode depending on the administration choice.

Our Clients

Sword Citizen is intended for all civil services wishing to fulfil users’ needs better by optimising coverage of requests at the level of the international organisation. Sword Citizen is a comprehensive solution to administration issues such as:

  • Multi-channel mail management with dematerialisation,
  • Citizen, user or beneficiary portal,
  • Single service counter,
  • Request steering,
  • 360° third party vision,
  • SmartCity foundation,
  • Steering of service delegation in conurbations.