{"id":26356,"date":"2021-08-31T12:44:38","date_gmt":"2021-08-31T12:44:38","guid":{"rendered":"https:\/\/swordgroupprod.wpengine.com\/externalisation-du-centre-de-services\/"},"modified":"2022-03-29T15:58:22","modified_gmt":"2022-03-29T15:58:22","slug":"externalisation-du-centre-de-services","status":"publish","type":"page","link":"https:\/\/www.sword-group.com\/fr\/externalisation-du-centre-de-services\/","title":{"rendered":"Externalisation du centre de services"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row heading_color=\u00a0\u00bblight\u00a0\u00bb bg_type=\u00a0\u00bbimage\u00a0\u00bb bg_image=\u00a0\u00bb18062&Prime; bg_position=\u00a0\u00bbcenter-top\u00a0\u00bb bg_tablet_sm_position=\u00a0\u00bbleft-top\u00a0\u00bb padding_top_multiplier=\u00a0\u00bbcustom\u00a0\u00bb padding_bottom_multiplier=\u00a0\u00bbcustom\u00a0\u00bb separator_bottom=\u00a0\u00bbtilt-left-separator\u00a0\u00bb font_color=\u00a0\u00bb#000000&Prime; margin_bottom=\u00a0\u00bb0&Prime; padding_top=\u00a0\u00bb0&Prime; padding_bottom=\u00a0\u00bb0&Prime;][vc_column width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_1620383995480{margin-bottom: 0px !important;}\u00a0\u00bb]<div class=\"grve-empty-space grve-height-1x\" style=\"\"><\/div>[vc_column_text text_style=\u00a0\u00bbleader-text\u00a0\u00bb animation=\u00a0\u00bbgrve-fade-in-up\u00a0\u00bb animation_delay=\u00a0\u00bb400&Prime;]<\/p>\n<h1 style=\"text-align: left;\"><strong><span style=\"color: #ffc423; letter-spacing: -3px;\">&#8212;&#8211;<\/span><\/strong><\/h1>\n<h1 style=\"text-align: left;\"><span style=\"color: #4f4f4f;\"><b>Externalisation du centre de services <\/b><\/span><\/h1>\n<h4><span style=\"color: #4f4f4f;\">Un service d&rsquo;assistance informatique qui diff\u00e9rencie votre exp\u00e9rience client <\/span><\/h4>\n<p>Laissez Sword s&rsquo;occuper de votre assistance informatique et fournir les niveaux de service et d&rsquo;attention qui fid\u00e9lisent les clients, pendant que vous concentrez les comp\u00e9tences de votre \u00e9quipe sur le d\u00e9veloppement de votre entreprise.<\/p>\n<p>Nous proposons des solutions d&rsquo;assistance informatique compl\u00e8tes et rentables pour r\u00e9pondre aux besoins informatiques externalis\u00e9s de votre organisation.[\/vc_column_text]<div class=\"grve-empty-space\" style=\"height: 110px;\"><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][\/vc_column][\/vc_row][vc_row padding_bottom_multiplier=\u00a0\u00bb\u00a0\u00bb columns_gap=\u00a0\u00bb60&Prime;][vc_column]<div class=\"grve-empty-space\" style=\"height: 12px;\"><\/div>[vc_row_inner css=\u00a0\u00bb.vc_custom_1620377545475{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_1631534288976{padding-top: 40px !important;padding-right: 12% !important;padding-bottom: 30px !important;padding-left: 12% !important;}\u00a0\u00bb]<div class=\"grve-element grve-image grve-align-center\" style=\"margin-bottom: 0px;\">  <div class=\"grve-image-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"900\" src=\"https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/06\/24-7-new.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/06\/24-7-new.jpg 900w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/06\/24-7-new-300x300.jpg 300w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/06\/24-7-new-150x150.jpg 150w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/06\/24-7-new-768x768.jpg 768w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/06\/24-7-new-560x560.jpg 560w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/>   <\/div><\/div>[\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_1631533908401{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00a0\u00bb][vc_column_text animation=\u00a0\u00bbgrve-fade-in-up\u00a0\u00bb animation_delay=\u00a0\u00bb400&Prime;]<\/p>\n<h1 style=\"text-align: left;\"><strong><span style=\"color: #ffc423; letter-spacing: -3px;\">&#8212;&#8211;<\/span><\/strong><\/h1>\n<h2 style=\"text-align: left;\"><strong><span style=\"color: #4f4f4f;\">Pr\u00e9sents lorsque vos clients ont besoin de vous, 24 heures sur 24, 7 jours sur 7 et 365 jours par an.<\/span><\/strong><\/h2>\n<ul>\n<li>Des experts techniques hautement qualifi\u00e9s sur appel<\/li>\n<li>Le service client\u00e8le est une priorit\u00e9<\/li>\n<li>Int\u00e9gration rapide<\/li>\n<li>Augmentez ou diminuez l&rsquo;\u00e9chelle en fonction de vos besoins<\/li>\n<li>Communications d&rsquo;assistance multicanal<\/li>\n<li>Am\u00e9lioration continue \u2013 nous analysons les interactions pour maintenir la satisfaction client<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row padding_bottom_multiplier=\u00a0\u00bb3x\u00a0\u00bb columns_gap=\u00a0\u00bb60&Prime; separator_top=\u00a0\u00bbtilt-left-separator\u00a0\u00bb separator_bottom=\u00a0\u00bbtilt-left-separator\u00a0\u00bb][vc_column]<div class=\"grve-empty-space\" style=\"height: 20px;\"><\/div>[vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_column_text animation=\u00a0\u00bbgrve-fade-in-up\u00a0\u00bb animation_delay=\u00a0\u00bb400&Prime;]<\/p>\n<h1 style=\"text-align: left;\"><strong><span style=\"color: #ffc423; letter-spacing: -3px;\">&#8212;&#8211;<\/span><\/strong><\/h1>\n<h2 style=\"text-align: left;\"><strong>Travailler comme une extension de votre service informatique<\/strong><\/h2>\n<p>Qu&rsquo;il s&rsquo;agisse d&rsquo;un ordinateur de bureau, d&rsquo;un support \u00ab\u00a0c\u00f4t\u00e9 client\u00a0\u00bb ou d&rsquo;une assistance \u00e0 distance, d&rsquo;un diagnostic et d&rsquo;un d\u00e9pannage efficaces, d&rsquo;un support sp\u00e9cialis\u00e9 pour les probl\u00e8mes complexes ou d&rsquo;une gestion de crise, nous disposons de l&rsquo;expertise dont vous avez besoin, sans les d\u00e9penses et l&rsquo;engagement qu&rsquo;impliquent le recrutement et le maintien d&rsquo;un personnel interne. [\/vc_column_text]<div class=\"grve-empty-space\" style=\"height: 35px;\"><\/div>[\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_1622732940096{padding-top: 80px !important;padding-right: 10% !important;padding-left: 10% !important;}\u00a0\u00bb]<div class=\"grve-element grve-image grve-align-center\" style=\"\">  <div class=\"grve-image-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"841\" src=\"https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/06\/tech-support.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/06\/tech-support.jpg 900w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/06\/tech-support-300x280.jpg 300w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/06\/tech-support-768x718.jpg 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/>   <\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row heading_color=\u00a0\u00bblight\u00a0\u00bb bg_type=\u00a0\u00bbcolor\u00a0\u00bb columns_gap=\u00a0\u00bbnone\u00a0\u00bb bg_color=\u00a0\u00bb#eeeeee\u00a0\u00bb margin_bottom=\u00a0\u00bb50px\u00a0\u00bb][vc_column][vc_column_text animation=\u00a0\u00bbgrve-fade-in-up\u00a0\u00bb animation_delay=\u00a0\u00bb400&Prime;]<\/p>\n<h1 style=\"text-align: center;\"><strong><span style=\"color: #ffc423; letter-spacing: -3px;\">&#8212;&#8211;<\/span><\/strong><\/h1>\n<h3 style=\"text-align: center;\"><span style=\"color: #4f4f4f;\">Quelques-uns de nos clients d&rsquo;externalisation du service desk <\/span><\/h3>\n<p>[\/vc_column_text]<div class=\"grve-empty-space grve-height-2x\" style=\"\"><\/div><div class=\"grve-element grve-flexible-carousel grve-carousel grve-layout-1 grve-with-gap\" style=\"\"><div class=\"grve-carousel-wrapper\"><div class=\"grve-carousel-navigation grve-dark grve-navigation-1 grve-navigation-carousel\"><div class=\"grve-carousel-buttons\"><div class=\"grve-carousel-prev\"><i class=\"grve-icon-nav-left-small\"><\/i><span class=\"screen-reader-text\">Previous<\/span><\/div><div class=\"grve-carousel-next\"><i class=\"grve-icon-nav-right-small\"><\/i><span class=\"screen-reader-text\">Next<\/span><\/div><\/div><\/div>\t<div class=\"grve-flexible-carousel-element \" data-items=\"6\" data-items-tablet-landscape=\"4\" data-items-tablet-portrait=\"2\" data-items-mobile=\"1\" data-slider-autoplay=\"yes\" data-slider-speed=\"3000\" data-slider-pause=\"no\" data-pagination-speed=\"400\" data-pagination=\"no\" data-slider-autoheight=\"no\"><div class=\"grve-element grve-image grve-align-center\" style=\"\">  <div class=\"grve-image-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"700\" src=\"https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/08\/logos-enquest.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/08\/logos-enquest.jpg 700w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/08\/logos-enquest-300x300.jpg 300w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/08\/logos-enquest-150x150.jpg 150w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/08\/logos-enquest-560x560.jpg 560w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/>   <\/div><\/div><div class=\"grve-element grve-image grve-align-center\" style=\"\">  <div class=\"grve-image-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"700\" src=\"https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/07\/serica-logo.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/07\/serica-logo.jpg 700w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/07\/serica-logo-300x300.jpg 300w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/07\/serica-logo-150x150.jpg 150w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/07\/serica-logo-560x560.jpg 560w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/>   <\/div><\/div><div class=\"grve-element grve-image grve-align-center\" style=\"\">  <div class=\"grve-image-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"700\" src=\"https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/08\/logos-ithaca.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/08\/logos-ithaca.jpg 700w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/08\/logos-ithaca-300x300.jpg 300w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/08\/logos-ithaca-150x150.jpg 150w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/08\/logos-ithaca-560x560.jpg 560w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/>   <\/div><\/div><div class=\"grve-element grve-image grve-align-center\" style=\"\">  <div class=\"grve-image-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"700\" src=\"https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/08\/logos-generali.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/08\/logos-generali.jpg 700w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/08\/logos-generali-300x300.jpg 300w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/08\/logos-generali-150x150.jpg 150w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/08\/logos-generali-560x560.jpg 560w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/>   <\/div><\/div><div class=\"grve-element grve-image grve-align-center\" style=\"\">  <div class=\"grve-image-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"700\" src=\"https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/07\/neo-logo.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/07\/neo-logo.jpg 700w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/07\/neo-logo-300x300.jpg 300w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/07\/neo-logo-150x150.jpg 150w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/07\/neo-logo-560x560.jpg 560w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/>   <\/div><\/div><div class=\"grve-element grve-image grve-align-center\" style=\"\">  <div class=\"grve-image-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"700\" src=\"https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/12\/well-safe-solution.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/12\/well-safe-solution.png 700w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/12\/well-safe-solution-300x300.png 300w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/12\/well-safe-solution-150x150.png 150w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/12\/well-safe-solution-560x560.png 560w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/>   <\/div><\/div>\t<\/div>  <\/div><\/div><div class=\"grve-empty-space grve-height-3x\" style=\"\"><\/div>[\/vc_column][\/vc_row][vc_row padding_bottom_multiplier=\u00a0\u00bb\u00a0\u00bb columns_gap=\u00a0\u00bb60&Prime; equal_column_height=\u00a0\u00bbequal-column\u00a0\u00bb][vc_column][vc_row_inner css=\u00a0\u00bb.vc_custom_1620377545475{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_1636386257764{padding-top: 0px !important;padding-right: 15% !important;padding-bottom: 0px !important;padding-left: 15% !important;}\u00a0\u00bb]<div class=\"grve-element grve-image grve-align-center\" style=\"margin-bottom: 0px;\">  <div class=\"grve-image-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"542\" height=\"900\" src=\"https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/05\/friendly-2.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/05\/friendly-2.jpg 542w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/05\/friendly-2-181x300.jpg 181w\" sizes=\"auto, (max-width: 542px) 100vw, 542px\" \/>   <\/div><\/div>[\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_1636386038066{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00a0\u00bb][vc_column_text text_style=\u00a0\u00bbleader-text\u00a0\u00bb animation=\u00a0\u00bbgrve-fade-in-up\u00a0\u00bb animation_delay=\u00a0\u00bb400&Prime; css=\u00a0\u00bb.vc_custom_1648569457871{padding-top: 10px !important;}\u00a0\u00bb]<\/p>\n<h1 style=\"text-align: left;\"><strong><span style=\"color: #ffc423; letter-spacing: -3px;\">&#8212;&#8211;<\/span><\/strong><\/h1>\n<h2><strong>Contactez-nous<\/strong><\/h2>\n<p><strong>Contactez-nous d\u00e8s maintenant pour discuter de toutes vos exigences en mati\u00e8re d&rsquo;externalisation du service desk.<\/strong>[\/vc_column_text]<div class=\"grve-empty-space\" style=\"height: 35px;\"><\/div><div class=\"grve-element grve-align-left grve-animated-item grve-fade-in-up grve-duration-normal grve-fluid-button\" data-delay=\"200\"><a href=\"\/contact\/?lang=fr\" class=\"grve-btn grve-btn-small grve-round grve-bg-primary-6 grve-bg-hover-grey\" style=\"max-width: 250px;\"><span>CONTACTEZ-NOUS<\/span><\/a><\/div><div class=\"grve-empty-space\" style=\"height: 35px;\"><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row heading_color=\u00a0\u00bblight\u00a0\u00bb bg_type=\u00a0\u00bbimage\u00a0\u00bb bg_image=\u00a0\u00bb18062&Prime; bg_position=\u00a0\u00bbcenter-top\u00a0\u00bb bg_tablet_sm_position=\u00a0\u00bbleft-top\u00a0\u00bb padding_top_multiplier=\u00a0\u00bbcustom\u00a0\u00bb padding_bottom_multiplier=\u00a0\u00bbcustom\u00a0\u00bb separator_bottom=\u00a0\u00bbtilt-left-separator\u00a0\u00bb font_color=\u00a0\u00bb#000000&Prime; margin_bottom=\u00a0\u00bb0&Prime; padding_top=\u00a0\u00bb0&Prime; padding_bottom=\u00a0\u00bb0&Prime;][vc_column width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_1620383995480{margin-bottom: 0px !important;}\u00a0\u00bb][vc_column_text text_style=\u00a0\u00bbleader-text\u00a0\u00bb animation=\u00a0\u00bbgrve-fade-in-up\u00a0\u00bb animation_delay=\u00a0\u00bb400&Prime;] &#8212;&#8211; Externalisation du centre de services Un service d&rsquo;assistance informatique qui diff\u00e9rencie votre exp\u00e9rience client Laissez Sword s&rsquo;occuper de votre assistance informatique et fournir les niveaux de service et d&rsquo;attention qui fid\u00e9lisent les clients, pendant [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-26356","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.sword-group.com\/fr\/wp-json\/wp\/v2\/pages\/26356","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sword-group.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sword-group.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sword-group.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sword-group.com\/fr\/wp-json\/wp\/v2\/comments?post=26356"}],"version-history":[{"count":0,"href":"https:\/\/www.sword-group.com\/fr\/wp-json\/wp\/v2\/pages\/26356\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.sword-group.com\/fr\/wp-json\/wp\/v2\/media?parent=26356"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}