{"id":33295,"date":"2022-03-04T13:59:08","date_gmt":"2022-03-04T13:59:08","guid":{"rendered":"https:\/\/www.sword-group.com\/?page_id=33295"},"modified":"2023-09-18T08:43:49","modified_gmt":"2023-09-18T08:43:49","slug":"gestion-des-services","status":"publish","type":"page","link":"https:\/\/www.sword-group.com\/fr\/gestion-des-services\/","title":{"rendered":"Gestion des Services"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row heading_color=\u00a0\u00bblight\u00a0\u00bb bg_type=\u00a0\u00bbimage\u00a0\u00bb bg_image=\u00a0\u00bb33299&Prime; bg_image_size=\u00a0\u00bbresponsive\u00a0\u00bb bg_position=\u00a0\u00bbcenter-top\u00a0\u00bb bg_tablet_sm_position=\u00a0\u00bbcenter-center\u00a0\u00bb opacity_overlay=\u00a0\u00bb60&Prime; padding_top_multiplier=\u00a0\u00bbcustom\u00a0\u00bb padding_bottom_multiplier=\u00a0\u00bbcustom\u00a0\u00bb columns_gap=\u00a0\u00bb60&Prime; separator_bottom=\u00a0\u00bbtilt-left-separator\u00a0\u00bb font_color=\u00a0\u00bb#000000&Prime; margin_bottom=\u00a0\u00bb0&Prime; padding_top=\u00a0\u00bb0&Prime; padding_bottom=\u00a0\u00bb0&Prime;][vc_column width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_1624267581567{margin-bottom: 0px !important;padding-right: 10% !important;}\u00a0\u00bb]<div class=\"grve-empty-space grve-height-1x\" style=\"\"><\/div>[vc_column_text text_style=\u00a0\u00bbleader-text\u00a0\u00bb animation=\u00a0\u00bbgrve-fade-in-up\u00a0\u00bb animation_delay=\u00a0\u00bb400&Prime;]<\/p>\n<h1 style=\"text-align: left;\"><strong><span style=\"color: #ffc423; letter-spacing: -3px;\">&#8212;&#8211;<\/span><\/strong><\/h1>\n<h1 style=\"text-align: left;\"><span style=\"color: #ffffff;\"><b>Gestion des Services<\/b><br \/>\n<\/span><\/h1>\n<h4 style=\"text-align: left;\"><span style=\"color: #ffffff;\">Digitalisez, optimisez et automatisez vos processus de Gestion des Services de bout en bout avec ServiceNow et am\u00e9liorez l\u2019exp\u00e9rience de vos utilisateurs.<\/span><\/h4>\n<p style=\"text-align: left;\"><span style=\"color: #4f4f4f;\"><span style=\"color: #ffffff;\">Notre \u00e9quipe d\u2019experts en Gestion de Services et en int\u00e9gration de la solution ServiceNow aide nos clients \u00e0 transformer leur organisation IT et \u00e0 am\u00e9liorer la qualit\u00e9 de leurs services tout en r\u00e9duisant les co\u00fbts. <\/span><br \/>\n<\/span><\/p>\n<p><span style=\"color: #ffffff;\">Notre \u00e9quipe est bas\u00e9e en Suisse, au Canada et en Inde.<\/span>[\/vc_column_text]<div class=\"grve-empty-space\" style=\"height: 120px;\"><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][\/vc_column][\/vc_row][vc_row padding_top_multiplier=\u00a0\u00bbcustom\u00a0\u00bb padding_bottom_multiplier=\u00a0\u00bb\u00a0\u00bb columns_gap=\u00a0\u00bb60&Prime; equal_column_height=\u00a0\u00bbequal-column\u00a0\u00bb margin_bottom=\u00a0\u00bb75px\u00a0\u00bb padding_top=\u00a0\u00bb120&Prime;][vc_column css=\u00a0\u00bb.vc_custom_1624026587586{padding-top: 12px !important;}\u00a0\u00bb]<div class=\"grve-empty-space\" style=\"height: 30px;\"><\/div>[vc_row_inner css=\u00a0\u00bb.vc_custom_1620377545475{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_1629195297297{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-right: 0% !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00a0\u00bb][vc_column_text animation=\u00a0\u00bbgrve-fade-in-up\u00a0\u00bb animation_delay=\u00a0\u00bb400&Prime;]<\/p>\n<h1 style=\"text-align: left;\"><strong><span style=\"color: #ffc423; letter-spacing: -3px;\">&#8212;&#8211;<\/span><\/strong><\/h1>\n<h2 style=\"text-align: left;\"><strong>Principaux d\u00e9fis clients de la Gestion des Services<\/strong><\/h2>\n<p><strong>Principaux d\u00e9fis clients de la Gestion des Services : <\/strong><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Silos dus \u00e0 la sp\u00e9cialisation des t\u00e2ches limitant les synergies et la cr\u00e9ation de valeur<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Difficult\u00e9 d\u2019int\u00e9gration entre des sources de donn\u00e9es, des processus et des outils disparates<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Pas de visibilit\u00e9 de bout-en-bout en temps r\u00e9el, rendant difficile la gestion des priorit\u00e9s et la prise de d\u00e9cisions<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Trop de temps pass\u00e9 \u00e0 g\u00e9rer les urgences et les probl\u00e8mes, r\u00e9duisant la disponibilit\u00e9 avec les clients<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_1646397233436{padding-top: 70px !important;padding-bottom: 0px !important;}\u00a0\u00bb]<div class=\"grve-element grve-image grve-animated-item grve-duration-normal grve-fade-in-up grve-align-center\" style=\"\" data-delay=\"200\">  <div class=\"grve-image-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"893\" height=\"692\" src=\"https:\/\/www.sword-group.com\/wp-content\/uploads\/2022\/03\/service-diagram.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.sword-group.com\/wp-content\/uploads\/2022\/03\/service-diagram.jpg 893w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2022\/03\/service-diagram-300x232.jpg 300w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2022\/03\/service-diagram-768x595.jpg 768w\" sizes=\"auto, (max-width: 893px) 100vw, 893px\" \/>   <\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row bg_type=\u00a0\u00bbgradient\u00a0\u00bb bg_gradient_color_1=\u00a0\u00bb#eeeeee\u00a0\u00bb bg_gradient_color_2=\u00a0\u00bbrgba(255,255,255,0.9)\u00a0\u00bb bg_gradient_direction=\u00a0\u00bb180&Prime; padding_top_multiplier=\u00a0\u00bb\u00a0\u00bb padding_bottom_multiplier=\u00a0\u00bb\u00a0\u00bb separator_top=\u00a0\u00bbtilt-left-separator\u00a0\u00bb][vc_column]<div class=\"grve-empty-space\" style=\"height: 150px;\"><\/div>[\/vc_column][\/vc_row][vc_row padding_top_multiplier=\u00a0\u00bbcustom\u00a0\u00bb padding_bottom_multiplier=\u00a0\u00bb\u00a0\u00bb columns_gap=\u00a0\u00bb60&Prime; equal_column_height=\u00a0\u00bbequal-column\u00a0\u00bb margin_bottom=\u00a0\u00bb75px\u00a0\u00bb][vc_column css=\u00a0\u00bb.vc_custom_1624026587586{padding-top: 12px !important;}\u00a0\u00bb][vc_column_text animation=\u00a0\u00bbgrve-fade-in-up\u00a0\u00bb animation_delay=\u00a0\u00bb400&Prime; css=\u00a0\u00bb.vc_custom_1646403047630{padding-bottom: 30px !important;}\u00a0\u00bb]<\/p>\n<h1 style=\"text-align: left;\"><strong><span style=\"color: #ffc423; letter-spacing: -3px;\">&#8212;&#8211;<\/span><\/strong><\/h1>\n<h2 style=\"text-align: left;\"><strong>Le savoir-faire et les avantages de Sword<\/strong><\/h2>\n<p>[\/vc_column_text][vc_row_inner css=\u00a0\u00bb.vc_custom_1620377545475{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_1646397920102{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-right: 0% !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00a0\u00bb][vc_column_text animation=\u00a0\u00bbgrve-fade-in-up\u00a0\u00bb animation_delay=\u00a0\u00bb400&Prime;]<\/p>\n<p style=\"text-align: left;\"><strong>Savoir-faire\u202f: <\/strong>Offre et d\u00e9marche standard<br \/>\n<strong>B\u00e9n\u00e9fices\u202f: <\/strong>Rapidit\u00e9 de mise en oeuvre<\/p>\n<p><strong>Savoir-faire\u202f: <\/strong>M\u00e9thodes et bonnes pratiques \u00e9prouv\u00e9es (ITIL, Cobit, Agile)<br \/>\n<strong>B\u00e9n\u00e9fices\u202f: <\/strong>Haut standard de qualit\u00e9 et am\u00e9lioration continue[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_column_text animation=\u00a0\u00bbgrve-fade-in-up\u00a0\u00bb animation_delay=\u00a0\u00bb400&Prime;]<strong>Savoir-faire\u202f: <\/strong>Expertise locale en Suisse et off-shore en Inde et au Canada<br \/>\n<strong>B\u00e9n\u00e9fices\u202f: <\/strong>Co\u00fbts maitris\u00e9es sans compromis sur la qualit\u00e9<\/p>\n<p><strong>Savoir-faire\u202f: <\/strong>ServiceNow notre unique partenaire pour une digitalisation de bout-en-bout<br \/>\n<strong>B\u00e9n\u00e9fices\u202f: <\/strong>Flexibilit\u00e9, performance, automatisation des t\u00e2ches et meilleure exp\u00e9rience [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row bg_type=\u00a0\u00bbgradient\u00a0\u00bb bg_gradient_color_1=\u00a0\u00bb#eeeeee\u00a0\u00bb bg_gradient_color_2=\u00a0\u00bbrgba(255,255,255,0.9)\u00a0\u00bb bg_gradient_direction=\u00a0\u00bb180&Prime; padding_top_multiplier=\u00a0\u00bb\u00a0\u00bb padding_bottom_multiplier=\u00a0\u00bb\u00a0\u00bb separator_top=\u00a0\u00bbtilt-left-separator\u00a0\u00bb][vc_column]<div class=\"grve-empty-space\" style=\"height: 150px;\"><\/div>[\/vc_column][\/vc_row][vc_row padding_top_multiplier=\u00a0\u00bbcustom\u00a0\u00bb padding_bottom_multiplier=\u00a0\u00bb\u00a0\u00bb columns_gap=\u00a0\u00bb60&Prime; equal_column_height=\u00a0\u00bbequal-column\u00a0\u00bb margin_bottom=\u00a0\u00bb75px\u00a0\u00bb][vc_column css=\u00a0\u00bb.vc_custom_1624026587586{padding-top: 12px !important;}\u00a0\u00bb][vc_row_inner css=\u00a0\u00bb.vc_custom_1620377545475{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_column_text animation=\u00a0\u00bbgrve-fade-in-up\u00a0\u00bb animation_delay=\u00a0\u00bb400&Prime; css=\u00a0\u00bb.vc_custom_1646394613523{padding-bottom: 0px !important;}\u00a0\u00bb]<\/p>\n<h1 style=\"text-align: left;\"><strong><span style=\"color: #ffc423; letter-spacing: -3px;\">&#8212;&#8211;<\/span><\/strong><\/h1>\n<h2 style=\"text-align: left;\"><strong>D\u00e9marche Sword<\/strong><\/h2>\n<p>[\/vc_column_text][vc_column_text animation=\u00a0\u00bbgrve-fade-in-up\u00a0\u00bb animation_delay=\u00a0\u00bb400&Prime; css=\u00a0\u00bb.vc_custom_1646403301372{padding-top: 30px !important;}\u00a0\u00bb]<strong>D\u00e9marche Sword de la transformation num\u00e9rique de la gestion des services\u202f:<\/strong><\/p>\n<ol>\n<li>Etat des lieux, recommandations, conception et refonte des processus de gestion des services<\/li>\n<li>Optimisation et digitalisation gr\u00e2ce \u00e0 l\u2019impl\u00e9mentation de la plateforme ServiceNow<\/li>\n<li>Gestion de la plateforme ServiceNow, am\u00e9lioration continue et extension des services<\/li>\n<\/ol>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_1629197902379{padding-bottom: 0px !important;}\u00a0\u00bb][vc_column_text animation=\u00a0\u00bbgrve-fade-in-up\u00a0\u00bb animation_delay=\u00a0\u00bb400&Prime; css=\u00a0\u00bb.vc_custom_1646394667424{padding-bottom: 0px !important;}\u00a0\u00bb]<\/p>\n<h1 style=\"text-align: left;\"><strong><span style=\"color: #ffc423; letter-spacing: -3px;\">&#8212;&#8211;<\/span><br \/>\n<\/strong><\/h1>\n<h2 style=\"text-align: left;\"><strong>Offre sword<\/strong><\/h2>\n<p>[\/vc_column_text][vc_column_text animation=\u00a0\u00bbgrve-fade-in-up\u00a0\u00bb animation_delay=\u00a0\u00bb400&Prime; css=\u00a0\u00bb.vc_custom_1646394879720{padding-top: 30px !important;}\u00a0\u00bb]<strong>Consulting en Gestion de Services :<\/strong><br \/>\nFourniture d\u2019une expertise et des conseils sur la conception et la mise en \u0153uvre des processus de Gestion des Services.<\/p>\n<p><strong>Licences et int\u00e9gration de ServiceNow :<br \/>\n<\/strong>Mise en \u0153uvre de ServiceNow pour optimiser les processus clients et les aider \u00e0 faire la transition vers une meilleure gestion des services.<\/p>\n<p><strong>Gestion de la plateforme ServiceNow :<br \/>\n<\/strong>Externalisation de la gestion et du support de la plateforme ServiceNow.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row bg_type=\u00a0\u00bbgradient\u00a0\u00bb bg_gradient_color_1=\u00a0\u00bb#eeeeee\u00a0\u00bb bg_gradient_color_2=\u00a0\u00bbrgba(255,255,255,0.9)\u00a0\u00bb bg_gradient_direction=\u00a0\u00bb180&Prime; padding_top_multiplier=\u00a0\u00bb\u00a0\u00bb padding_bottom_multiplier=\u00a0\u00bb\u00a0\u00bb separator_top=\u00a0\u00bbtilt-left-separator\u00a0\u00bb][vc_column]<div class=\"grve-empty-space\" style=\"height: 150px;\"><\/div>[\/vc_column][\/vc_row][vc_row padding_bottom_multiplier=\u00a0\u00bb\u00a0\u00bb columns_gap=\u00a0\u00bb60&Prime; equal_column_height=\u00a0\u00bbequal-column\u00a0\u00bb][vc_column][vc_row_inner css=\u00a0\u00bb.vc_custom_1620377545475{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_1620743653441{padding-top: 0px !important;padding-right: 15% !important;padding-bottom: 0px !important;padding-left: 15% !important;}\u00a0\u00bb]<div class=\"grve-element grve-image grve-align-center\" style=\"margin-bottom: 0px;\">  <div class=\"grve-image-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"542\" height=\"900\" src=\"https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/05\/friendly-2.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/05\/friendly-2.jpg 542w, https:\/\/www.sword-group.com\/wp-content\/uploads\/2021\/05\/friendly-2-181x300.jpg 181w\" sizes=\"auto, (max-width: 542px) 100vw, 542px\" \/>   <\/div><\/div>[\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_1629188581663{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-right: 0% !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00a0\u00bb][vc_column_text text_style=\u00a0\u00bbleader-text\u00a0\u00bb animation=\u00a0\u00bbgrve-fade-in-up\u00a0\u00bb animation_delay=\u00a0\u00bb400&Prime; css=\u00a0\u00bb.vc_custom_1695026624242{padding-top: 10px !important;}\u00a0\u00bb]<\/p>\n<h1 style=\"text-align: left;\"><strong><span style=\"color: #ffc423; letter-spacing: -3px;\">&#8212;&#8211;<\/span><\/strong><\/h1>\n<h2><strong>Contactez-nous<\/strong><\/h2>\n<p>D\u00e9couvrez comment Sword peut vous aider \u00e0 g\u00e9rer les services dans votre entreprise. Veuillez nous contacter pour en savoir plus.[\/vc_column_text]<div class=\"grve-empty-space\" style=\"height: 35px;\"><\/div><div class=\"grve-element grve-align-left grve-animated-item grve-fade-in-up grve-duration-normal grve-fluid-button\" data-delay=\"200\"><a href=\"https:\/\/www.sword-group.com\/contact\/?lang=fr\" class=\"grve-btn grve-btn-small grve-round grve-bg-primary-6 grve-bg-hover-grey\" style=\"max-width: 250px;\"><span>CONTACTEZ-NOUS<\/span><\/a><\/div><div class=\"grve-empty-space\" style=\"height: 35px;\"><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row heading_color=\u00a0\u00bblight\u00a0\u00bb bg_type=\u00a0\u00bbimage\u00a0\u00bb bg_image=\u00a0\u00bb33299&Prime; bg_image_size=\u00a0\u00bbresponsive\u00a0\u00bb bg_position=\u00a0\u00bbcenter-top\u00a0\u00bb bg_tablet_sm_position=\u00a0\u00bbcenter-center\u00a0\u00bb opacity_overlay=\u00a0\u00bb60&Prime; padding_top_multiplier=\u00a0\u00bbcustom\u00a0\u00bb padding_bottom_multiplier=\u00a0\u00bbcustom\u00a0\u00bb columns_gap=\u00a0\u00bb60&Prime; separator_bottom=\u00a0\u00bbtilt-left-separator\u00a0\u00bb font_color=\u00a0\u00bb#000000&Prime; margin_bottom=\u00a0\u00bb0&Prime; padding_top=\u00a0\u00bb0&Prime; padding_bottom=\u00a0\u00bb0&Prime;][vc_column width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_1624267581567{margin-bottom: 0px !important;padding-right: 10% !important;}\u00a0\u00bb][vc_column_text text_style=\u00a0\u00bbleader-text\u00a0\u00bb animation=\u00a0\u00bbgrve-fade-in-up\u00a0\u00bb animation_delay=\u00a0\u00bb400&Prime;] &#8212;&#8211; Gestion des Services Digitalisez, optimisez et automatisez vos processus de Gestion des Services de bout en bout avec ServiceNow et am\u00e9liorez l\u2019exp\u00e9rience de vos utilisateurs. Notre \u00e9quipe d\u2019experts en [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-33295","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.sword-group.com\/fr\/wp-json\/wp\/v2\/pages\/33295","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sword-group.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sword-group.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sword-group.com\/fr\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sword-group.com\/fr\/wp-json\/wp\/v2\/comments?post=33295"}],"version-history":[{"count":0,"href":"https:\/\/www.sword-group.com\/fr\/wp-json\/wp\/v2\/pages\/33295\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.sword-group.com\/fr\/wp-json\/wp\/v2\/media?parent=33295"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}