{"id":180942,"date":"2026-08-24T15:42:29","date_gmt":"2026-08-24T15:42:29","guid":{"rendered":"https:\/\/swordgroupstg.wpengine.com\/uk\/?page_id=180942"},"modified":"2026-10-02T21:08:21","modified_gmt":"2026-10-02T21:08:21","slug":"managed-services","status":"publish","type":"page","link":"https:\/\/www.sword-group.com\/uk\/outcomes-delivery\/managed-services\/","title":{"rendered":"Managed Services: 24\/7\/365 Operations. Owned Outcomes"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;4&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;184824&#8243;][vc_column column_width_percent=&#8221;80&#8243; position_horizontal=&#8221;left&#8221; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;195021&#8243;][vc_column_text text_lead=&#8221;yes&#8221; text_color=&#8221;color-210407&#8243; uncode_shortcode_id=&#8221;136073&#8243; text_color_type=&#8221;uncode-palette&#8221;]We simplify the challenge of managing critical technology so you can focus on your business. Our UK-anchored team provides 24\/7\/365 Managed Services, keeping critical IT, cloud, network and cyber environments stable, secure and resilient while continuously improving service quality and delivering measurable value.[\/vc_column_text][uncode_flexbox wrap=&#8221;wrap&#8221;][uncode_button size=&#8221;btn-sm&#8221; custom_typo=&#8221;yes&#8221; font_family=&#8221;font-153737&#8243; font_weight=&#8221;600&#8243; text_transform=&#8221;uppercase&#8221; letter_spacing=&#8221;fontspace-111509&#8243; btn_border_width=&#8221;0&#8243; icon_src=&#8221;preset&#8221; icon_preset=&#8221;arrow-1&#8243; icon_rotation=&#8221;0&#8243; icon_animation=&#8221;leaving&#8221; button_color=&#8221;color-210407&#8243; button_hover_solid=&#8221;#00315a&#8221; button_text_hover_solid=&#8221;#ffffff&#8221; icon_color=&#8221;color-210407&#8243; icon_hover_solid=&#8221;#00315a&#8221; btn_hover=&#8221;yes&#8221; link=&#8221;url:https%3A%2F%2Fwww.sword-group.com%2Fuk%2Foutcomes-delivery%2Foperational-resilience%2F|title:Learn%20about%20our%20CAF%20compliance%20tool|rel:nofollow&#8221; button_color_type=&#8221;uncode-palette&#8221; button_hover_type=&#8221;uncode-solid&#8221; button_text_color_type=&#8221;uncode-solid&#8221; button_text_color_solid=&#8221;#ffffff&#8221; button_text_hover_type=&#8221;uncode-solid&#8221; button_border_hover_type=&#8221;uncode-solid&#8221; icon_hover_type=&#8221;uncode-solid&#8221; icon_wrapper_color_type=&#8221;uncode-solid&#8221; icon_wrapper_color_solid=&#8221;#ffffff&#8221; icon_wrapper_hover_type=&#8221;uncode-solid&#8221; uncode_shortcode_id=&#8221;584680&#8243; icon_color_type=&#8221;uncode-palette&#8221;]Explore Operational Resilience[\/uncode_button][\/uncode_flexbox][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;997837&#8243;][vc_single_image media=&#8221;182775&#8243; 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uncode_shortcode_id=&#8221;580604&#8243; text_color_type=&#8221;uncode-palette&#8221; subheading=&#8221;Global Managed Services (GMS) at Sword provides 24\/7\/365 UK-anchored management of IT, OT, network, cloud, and cyber infrastructure, combining transparent SLA guarantees with continuous cost optimisation.&#8221;]Core Managed Service Capabilities[\/vc_custom_heading][vc_accordion typography=&#8221;advanced&#8221; sign=&#8221;plus&#8221; sign_size=&#8221;md&#8221; content_border=&#8221;yes&#8221; gutter_simple=&#8221;0&#8243; active_txt_color=&#8221;color-wayh&#8221; radius=&#8221;std&#8221; titles_size=&#8221;custom&#8221; active_tab=&#8221;0&#8243; active_txt_color_type=&#8221;uncode-palette&#8221; heading_custom_size=&#8221;clamp(12px,5vw,20px)&#8221; el_class=&#8221;custom-accordion-lines&#8221; uncode_shortcode_id=&#8221;690653&#8243;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;24\/7\/365 Technology Operations&#8221; tab_id=&#8221;559d-7b8a17156771815644e0f-b90b1789475072520e8a2-66e3&#8243;][vc_column_text uncode_shortcode_id=&#8221;371165&#8243;]24\/7\/365 proactive monitoring, management and optimisation of network, infrastructure and cloud environments, combining intelligent observability with expert operational teams to identify, prevent and resolve issues before they impact the business.[\/vc_column_text][uncode_list icon=&#8221;fa fa-arrow-right2&#8243; uncode_shortcode_id=&#8221;506040&#8243;]<\/p>\n<ul>\n<li>24\/7\/365 operational monitoring and response<\/li>\n<li>Intelligent alerting, correlation and triage<\/li>\n<li>Network and infrastructure management<\/li>\n<li>Cloud infrastructure operations<\/li>\n<li>Carrier and supplier management<\/li>\n<li>Hardware lifecycle and maintenance<\/li>\n<li>Incident detection and response<\/li>\n<li>Service performance and SLA reporting<\/li>\n<li>Operational governance and continuous improvement<\/li>\n<\/ul>\n<p>[\/uncode_list][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Application and Platform Operations&#8221; tab_id=&#8221;d2f8-ab2217156771815644e0f-b90b1789475072520e8a2-66e3&#8243;][vc_column_text uncode_shortcode_id=&#8221;193751&#8243;]Operational ownership of business-critical applications, databases and cloud platforms, combining specialist engineering capability with structured service management to maintain availability, performance, security and continual improvement.[\/vc_column_text][uncode_list icon=&#8221;fa fa-arrow-right2&#8243; uncode_shortcode_id=&#8221;188182&#8243;]<\/p>\n<ul>\n<li>Application and database operations<\/li>\n<li>Tier 1\u20133 incident and problem management<\/li>\n<li>Application patching and lifecycle management<\/li>\n<li>Performance monitoring and optimisation<\/li>\n<li>Release and deployment management<\/li>\n<li>Microsoft 365 and cloud platform operations<\/li>\n<li>Database administration<\/li>\n<li>ServiceNow workflow and service management<\/li>\n<li>Service performance reporting and governance<\/li>\n<li>Continual service improvement<\/li>\n<\/ul>\n<p>[\/uncode_list][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;End-User Service Operations&#8221; tab_id=&#8221;91bc-98b517156771815644e0f-b90b1789475072520e8a2-66e3&#8243;][vc_column_text uncode_shortcode_id=&#8221;191467&#8243;]A consistent end-user service combining service desk operations with onsite support, backed by remote specialists, shared knowledge and the wider Managed Services capability. This brings together the right people, expertise and technology to resolve issues quickly and provide a consistent experience wherever users are working.[\/vc_column_text][uncode_list icon=&#8221;fa fa-arrow-right2&#8243; uncode_shortcode_id=&#8221;160051&#8243;]<\/p>\n<ul>\n<li>UK-based service desk and integrated onsite support<\/li>\n<li>Multi-channel service, intelligent triage and remote specialist escalation<\/li>\n<li>End-user, device, endpoint and Microsoft 365 support<\/li>\n<li>Joiner, mover and leaver services<\/li>\n<li>Shared knowledge, self-service and consistent ways of working<\/li>\n<li>Service management, performance reporting and continual improvement<\/li>\n<\/ul>\n<p>[\/uncode_list][\/vc_accordion_tab][\/vc_accordion][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; el_class=&#8221;image-card image-card-inverted image-card-triple&#8221; uncode_shortcode_id=&#8221;113620&#8243;][vc_single_image media=&#8221;181779&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;one-one&#8221; alignment=&#8221;right&#8221; shape=&#8221;img-round&#8221; radius=&#8221;hg&#8221; shadow=&#8221;yes&#8221; shadow_weight=&#8221;std&#8221; uncode_shortcode_id=&#8221;209332&#8243;][vc_single_image media=&#8221;182469&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;one-one&#8221; alignment=&#8221;right&#8221; shape=&#8221;img-round&#8221; radius=&#8221;hg&#8221; shadow=&#8221;yes&#8221; shadow_weight=&#8221;std&#8221; css_animation=&#8221;parallax&#8221; parallax_intensity=&#8221;2&#8243; uncode_shortcode_id=&#8221;660325&#8243;][vc_single_image media=&#8221;181796&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;one-one&#8221; alignment=&#8221;right&#8221; 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override_padding=&#8221;yes&#8221; column_padding=&#8221;2&#8243; back_color=&#8221;color-631563&#8243; overlay_alpha=&#8221;50&#8243; radius=&#8221;std&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;131783&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_custom_heading text_color=&#8221;color-154289&#8243; text_size=&#8221;h4&#8243; heading_display=&#8221;inline&#8221; sub_reduced=&#8221;yes&#8221; text_color_type=&#8221;uncode-palette&#8221; uncode_shortcode_id=&#8221;974163&#8243;]Operational Resilience[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;2&#8243; back_color=&#8221;color-631563&#8243; overlay_alpha=&#8221;50&#8243; radius=&#8221;std&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; back_color_type=&#8221;uncode-palette&#8221; uncode_shortcode_id=&#8221;208435&#8243;][vc_custom_heading text_color=&#8221;color-154289&#8243; text_size=&#8221;h4&#8243; heading_display=&#8221;inline&#8221; sub_reduced=&#8221;yes&#8221; text_color_type=&#8221;uncode-palette&#8221; uncode_shortcode_id=&#8221;608300&#8243;]Specialist Capability[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;2&#8243; back_color=&#8221;color-631563&#8243; overlay_alpha=&#8221;50&#8243; radius=&#8221;std&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; back_color_type=&#8221;uncode-palette&#8221; uncode_shortcode_id=&#8221;773477&#8243;][vc_custom_heading text_color=&#8221;color-154289&#8243; text_size=&#8221;h4&#8243; heading_display=&#8221;inline&#8221; sub_reduced=&#8221;yes&#8221; text_color_type=&#8221;uncode-palette&#8221; uncode_shortcode_id=&#8221;182074&#8243;]Business Continuity[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][uncode_block id=&#8221;182049&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][uncode_block id=&#8221;181457&#8243;][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;4&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;261525&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_custom_heading text_size=&#8221;h4&#8243; uncode_shortcode_id=&#8221;170310&#8243;]More Information[\/vc_custom_heading][vc_accordion history=&#8221;yes&#8221; target=&#8221;row&#8221; typography=&#8221;advanced&#8221; sign=&#8221;plus&#8221; sign_size=&#8221;md&#8221; content_border=&#8221;yes&#8221; title_padding=&#8221;yes&#8221; gutter_simple=&#8221;0&#8243; no_h_padding=&#8221;yes&#8221; titles_size=&#8221;h5&#8243; titles_weight=&#8221;400&#8243; uncode_shortcode_id=&#8221;155085&#8243; active_tab=&#8221;0&#8243;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How does Sword transition services from an existing provider without operational risk?&#8221; tab_id=&#8221;1671551114-1-916728529840381715765038741f075-2eb41787927796011e8a2-66e3&#8243; slug=&#8221;liquid&#8221;][vc_column_text uncode_shortcode_id=&#8221;333487&#8243;]Sword takes a controlled, structured approach to transition, with service continuity and operational control at the centre. We establish the baseline, understand the current service, validate people, processes, technology, documentation and responsibilities, and identify risks before ownership transfers. We then build, test and prove the service through agreed acceptance criteria, controlled knowledge transfer and, where required, parallel running and hypercare. The objective is simple, take ownership without taking unnecessary risk, and enter BAU with the service ready to operate from day one.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What happens when an incident cannot be solved immediately?&#8221; tab_id=&#8221;1790085280629-3-9&#8243;][vc_column_text uncode_shortcode_id=&#8221;162231&#8243;]We don&#8217;t simply pass the incident to another team and lose ownership. Incidents are managed through a clear escalation model, with the right technical expertise brought in based on the issue, impact and urgency. Service Desk, Service Operations and specialist teams work as one, drawing on expertise across infrastructure, cloud, network, cyber, applications and data. Throughout the escalation, ownership, communication and customer focus remain clear, the problem may move between technical teams, but accountability for the outcome does not.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How does Sword provide access to specialist expertise?&#8221; tab_id=&#8221;1790085281493-4-5&#8243;][vc_column_text uncode_shortcode_id=&#8221;141428&#8243;]Sword connects customers to specialist expertise through an integrated Managed Services operating model rather than a collection of disconnected technical teams. Service Operations can draw on our technical CoEs and specialist engineers across infrastructure, cloud, network, cyber, applications and data when their expertise is needed. Shared knowledge, ServiceNow, defined ways of working and operational governance keep those teams connected to the service. Customers get access to the right expertise at the right time, without having to manage the complexity of bringing it together themselves.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Taking ownership of IT operations to reduce complexity, improve resilience and deliver measurable outcomes through UK-anchored expertise and strong operational governance.<\/p>\n","protected":false},"author":21,"featured_media":181253,"parent":180936,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-180942","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.sword-group.com\/uk\/wp-json\/wp\/v2\/pages\/180942","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sword-group.com\/uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sword-group.com\/uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sword-group.com\/uk\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sword-group.com\/uk\/wp-json\/wp\/v2\/comments?post=180942"}],"version-history":[{"count":35,"href":"https:\/\/www.sword-group.com\/uk\/wp-json\/wp\/v2\/pages\/180942\/revisions"}],"predecessor-version":[{"id":183640,"href":"https:\/\/www.sword-group.com\/uk\/wp-json\/wp\/v2\/pages\/180942\/revisions\/183640"}],"up":[{"embeddable":true,"href":"https:\/\/www.sword-group.com\/uk\/wp-json\/wp\/v2\/pages\/180936"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sword-group.com\/uk\/wp-json\/wp\/v2\/media\/181253"}],"wp:attachment":[{"href":"https:\/\/www.sword-group.com\/uk\/wp-json\/wp\/v2\/media?parent=180942"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}