- Sector: Renewable Energy Generation (Wind, Hydro, Solar)
- Delivery Scope: Information Management as a Service, Information Centre of Excellence, 3rd Line Applications Support, Business Intelligence & Insights
- Geographic Remit: 200 Core Users Across the United Kingdom & Ireland
- Engagement Model: Flexible Resourcing as a Service (RaaS) Managed Framework
Project Impact at a Glance
~200
Professional users supported continuously
4 Pillars
Structured information and technical services
RaaS
Flexible, on-demand resourcing model
UK & Ireland
Coverage across distributed renewable assets
The Challenge: Scaling Digital Operations Post-Corporate Demerger
This company expanded rapidly while navigating a complex corporate separation. The business needed flexible access to specialised technical talent to govern corporate information, maintain key applications, and extract actionable insights without inflating permanent overheads
- New Operating Model: Transitioning to an independent operating model created a need for competent industry specialists to provide leadership, continuity, and critical business expertise
- Fluctuating Resourcing Demands: Capital engineering projects require deep data expertise at specific milestones, making fixed full-time hires commercially inefficient
- Inconsistent Information Standards: Managing distributed assets demands standardised engineering data governance to ensure safety and audit compliance
The Solution: Four-Pillar Resourcing as a Service (RaaS) Model
Sword established an agile managed service structured around four pillars, embedding specialists directly to deliver operational continuity, governance, and business intelligence
Information Centre of Excellence (CoE)
Creates, updates, and rolls out best-practice governance frameworks to ensure technical documentation is handled consistently across projects
Information Management as a Service
Delivers operational data support across daily corporate activities and major capital construction projects
Advanced Applications Support
Provides 3rd line technical support for business-critical software, resolving complex operational issues
Digital, Data & Analytics
Converts disparate renewable telemetry and operational records into clear reporting to support investment and maintenance decisions
Measurable Business Outcomes
Flexible Talent Access
The flexible RaaS model prevented permanent overheads while providing agile UK-based data engineers on demand
Risk Mitigation
The Information Centre of Excellence enforced standardised data governance across UK and Irish assets
Operational Resilience
Dedicated 3rd line support resolved critical software incidents rapidly, securing continuity for ~200 operational users
Future-Proof Scalability & Independence
Built automated Power BI analytics dashboards that empower asset managers to make informed, data-backed maintenance decisions
"Sword provided scalable support, enhancing operations, governance, and insights while driving growth and aligning with business goals seamlessly."
Head of Information and Digital, UK Renewables Provider
More Information
Unlike static contractor placements, RaaS provides an agile, SLA-backed managed service team backed by Sword’s wider network of specialists, scaling capacity up or down as project demands change
Support covers core engineering data portals, document collaboration libraries, and specialised asset reporting platforms used by engineers across the UK and Ireland
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