Sword helps UK public-sector organisations modernise and manage the technology that underpins essential services. Working across health, government and education, we integrate complex technology estates and deliver managed services that improve resilience, security, efficiency and the experience of the people who rely on these services.
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Public Sector Capabilities
Helping public sector organisations modernise technology, strengthen resilience and deliver better outcomes through secure, scalable digital services. From managed operations and cloud transformation to Microsoft 365, data and AI, Sword provides the expertise to turn strategy into sustainable results.
Sword provides 24/7 management and support across cloud, infrastructure and network environments, helping public sector organisations maintain resilient, secure and reliable services.
- 24/7/365 operational monitoring and response
- Intelligent alerting, correlation and triage
- Network and infrastructure management
- Cloud infrastructure operations
- Carrier and supplier management
- Hardware lifecycle and maintenance
- Incident detection and response
- Service performance and SLA reporting
- Operational governance and continuous improvement
Sword helps public sector organisations modernise legacy workplace environments through secure Microsoft 365 adoption, enabling better collaboration, stronger security and a more productive digital workplace.
- Tenant migration and consolidation
- Microsoft 365 security hardening
- Intune endpoint management
- Entra ID identity governance
- Structured change management and user adoption
- Adoption measured by what people actually use, rather than by licences deployed
Sword modernises legacy applications and infrastructure, helping public sector organisations move critical services to secure cloud platforms while integrating existing on-premises environments. The result is greater flexibility, improved resilience and a consistent operating model across the estate.
- Cloud migration planning and execution
- Nutanix NC2 deployment
- Azure Arc hybrid configuration
- Controlled workload cutover designed to minimise service disruption
Many public sector AI projects never make it beyond the pilot stage. The challenge is rarely the technology. It is governance, security, trusted data and operational readiness. Organisations need confidence that AI can support real-world service delivery safely and responsibly.
The foundation is usually the data. Information is often fragmented across systems, making it difficult to trust and use. We bring it together, create a single source of truth, and lay the groundwork for better services, better decisions and successful AI adoption.
- AI readiness and delivery assessment
- Production-ready AI with governance built in
- Trusted reporting with Fabric and Power BI
- Data governance and compliance foundations
- A single, trusted view of data
- Automation that frees up frontline teams
- Skills transfer and capability build-up
Case Study
Long-Term Public Sector IT & Data Strategy Transformation
Falkirk Council
Context
Supporting a major local authority in modernising legacy data systems, upgrading civic IT infrastructure, and upskilling council workforce teams.
Solution
Sword delivered an integrated data strategy, modernised IT support workflows, and conducted comprehensive hands-on training for council staff.
Outcome
Streamlined civic service delivery, enhanced internal technical self-sufficiency, and established a scalable, cost-effective digital foundation for community services.
Leadership Spotlight
Greg Anderson
Chief Technology Officer & COO UK Public Sector
Directs Sword’s public sector operations and overarching technology strategy, driving practical digital transformation across local government, healthcare, and higher education.
More Information
Sword is a Crown Commercial Service supplier and can be bought through G-Cloud and Digital Outcomes and Specialists (DOS), as well as through relevant devolved and regional procurement agreements. That means no separate tender is needed in most cases. If you tell us which framework you already use, we will tell you the quickest compliant route to get started.
Yes. Sword provides secure data integration, platform modernisation and managed services to health organisations including NHS Greater Glasgow and Clyde, NHS National Services Scotland and Public Health Scotland. Work covers bringing clinical and operational data together, modernising ageing systems, and running services around the clock once they are live.
Often, yes. Cloud providers run funding programmes that can contribute to the cost of assessing a move, proving an idea works and migrating services, and Sword holds the partner status needed to apply on a customer’s behalf. Whether a project qualifies depends on the workload and the programme, so Sword checks it while scoping the work rather than promising it upfront. Where it does not qualify, you are told early.
Clients
Partners
Need help?
Whether you are strengthening operational resilience, securing critical infrastructure, or improving organisational preparedness, our UK-based experts are ready to support your mission-critical operations